Operations Support Officer - Emergency Communications

GRADE 2121
Pay Range $65,354 - $95,389

General Description

The purpose of this position is to manage and maintain various specialized software systems in the Emergency Communications Division. These include: Computer Aided Dispatch (CAD), Rave Panic Button, Smart911, Priority Dispatch, and PulsePoint. This single position works independently, under limited supervision, reporting major activities through regular meetings.

Duties & Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions as necessary.

  • Troubleshoots technology problems in dispatch center.
  • Reviews CAD GIS issues, troubleshoot the problem in ArcMAP GIS software.
  • Downloads County GIS data, submits to State for CAD GIS sync (update) and tests data, troubleshoots errors, pushes data to production servers, and updates all remote clients.
  • Maintain CAD response plans for Fire and EMS Chiefs to allow for accurate dispatches from 911 center.
  • Updates and maintains all files, tables, and report information in CAD program.
  • Provides support and promote administrative projects as required.
  • Completes appropriate dispatcher re-certification programs and examinations.
  • Develops and promote Community education programs.
  • Performs software updates for the various specialized software, review documentation to learn about the updates and see how it will impact our emergency operation.
  • Assist with setup and managing of special events.
  • Performs related work as required.

Minimum Education and Experience Requirements

Requires High School graduation or GED equivalent supplemented by six (6) years of experience in 911 dispatch operations, emergency communications, emergency management or related field or equivalent combination of education, training, and experience.

Additional Requirements

Ability to develop new and alternative solutions to management information system needs; ability to use office equipment to include phones, personal computer, copy machine, etc.; ability to establish and maintain working relationship with coworkers, supervisors, and the public; ability to analyze statistics to build reports; regular and timely attendance; performance of duties in a safe manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is light work requiring the exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
  • Work requires crawling, reaching, pushing, fingering, grasping, handling, and repetitive motions; voice communications is required for expression or exchanging ideals by means of spoken work levels, and to receive detailed information through oral communications and/or to make fine distinction in sound.
  • Mental acuity is required to make rational decisions through sound logic and deductive processes; physical attendance at work site is required to perform manual tasks, Provide immediate service to onsite customers and supervise or interact with work groups.
  • Visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of a measuring devices, determining the accuracy and thoroughness of work, observing general surroundings and activities.
  • The worker is subject to inside environmental conditions, and atmospheric conditions

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Essential Functions are regularly performed without exposure to adverse environmental conditions.

Special Certifications and License Requirements

  • May be required to pass standardized examination to determine basic and supervisory knowledge, skills & abilities.
  • Must possess and retain Emergency Medical, Emergency Fire and Emergency Police Dispatch certifications.
  • Possess and maintain CPR/AED Certification.
  • Must complete the APCO Communication Center Supervisor course within 12 months of promotion.
  • Must obtain and retain Quality Assurance certification for Emergency Medical, Emergency Fire and Emergency Police Dispatch within 12 months of selection.

Notices

Kent County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), Kent County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is an employment at-will position.

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