Administrative Officer - Emergency Communications

GRADE 2123
Pay Range $72,030 - $105,144

General Description

The purpose of this position is to assist the Assistant Director with the planning and administration of the department’s quality assurance, patient information, and educational programs. This position works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through meetings and reports.

Duties & Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Manages the Quality Assurance Program for the Division.
• Coordinates and provides training for the Division.
• Manages and coordinates training certification and continuing education (CDE) programs.
• Maintains the County’s electronic database of Patient Care reports.
• Supervises the Power Unit's daily operations.
• Prepares monthly, quarterly, and annual reports of performance for the Division.
• Supervises the Field Training Officer Program.
• Performs related work as required.

Minimum Education and Experience Requirements

Requires Bachelor’s degree supplemented with seven (7) years of emergency medical experience as a paramedic or an equivalent combination of education, training and experience.

Additional Requirements

Good knowledge of and skill in advanced emergency care procedures; knowledge and application of Thorough knowledge of, and be skilled in, advanced life support procedures; knowledge of physiology for diagnostic purposes; knowledge of pharmacology; good knowledge of traffic rules and regulations; ability to safely operate a vehicle on the road in emergency situations at high speed; skill in operating advanced emergency care equipment; ability to manage people in stressful situations for the care and safety of the patient; ability to demonstrate high degree of dependability; ability to perform as part of a team; good judgment, integrity, and tact; through knowledge of supervisory practices; ability to understand and follow oral and written instructions; ability to prepare accurate written reports; ability to plan, implement and review projects; knowledge of Kent County governmental structure and operations; knowledge of the practices governing operations of an EMS system with emphasis in quality review; possess excellent moral character; operational knowledge of personal computers and pertinent applications; regular and timely attendance; performance of duties in a safe manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is medium work requiring the exertion of 50 pounds of force occasionally, Up to 20 pounds of force frequently, Up to 10 pounds of force constantly to move objects.
• Work requires climbing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, and grasping.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Mental acuity is required to make rational decisions through sound logic and deductive processes.
• Physical attendance at work sites is required to perform manual tasks, provide immediate service to onsite customers, and supervise or interact with work groups.
• Visual acuity is required for depth perception, color perception, peripheral vision, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arm’s length, operation of machines, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• The worker is subject to inside and outside environmental conditions, extreme cold, hazards, and atmospheric conditions.
• The worker may be exposed to blood borne pathogens and may be required to wear specialized personal protective equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Essential Functions are regularly performed without exposure to adverse environmental conditions.

Special Certifications and License Requirements

• May be required to pass standardized examination to determine basic and supervisory knowledge, skills & abilities.
• Must possess and retain State of Delaware Paramedic certification, National Registry of EMTs Paramedic certification, and current BCLS, ACLS, CPR, BTLS Advanced and/or PHTLS certification, and others as required.
• Must work a rotating 24-hour, seven days a week shift, as assigned.
• May be required to pass testing of physical strength and agility to qualify for and retain position.
• Must pass testing for infectious diseases.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Notices

Kent County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), Kent County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is an employment at-will position.